SHIPPING & RETURNS
At The Tall Vault, we want you to feel confident in every order you place with us. Please review our shipping and return policies below before completing your purchase.
Domestic Shipping
All in-stock orders are processed and shipped within 2–3 business days of your order being placed.
Once your order has shipped, you will receive a confirmation email with tracking information.
Standard Domestic Shipping: $8
Please allow additional time for your package to arrive after it has been shipped. Shipping times may vary depending on your location and the carrier.
International Shipping
We currently offer international shipping to select countries.
International Shipping: $20
International delivery times vary by destination and carrier. Customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country. These fees are not included in the shipping cost paid at checkout.
If your country is not available at checkout, please contact us and we will do our best to assist you.
PRE-ORDER SHIPPING
Pre-order items require approximately 6–8 weeks for manufacturing and delivery after the pre-order sale has ended.
Because these pieces are made specifically based on pre-order demand, please allow the full 6–8 week timeframe before contacting us regarding the status of your order.
You will receive tracking information once your order has been completed and shipped.
Important Pre-Order Information
By purchasing a pre-order item, you acknowledge and agree to the estimated 6–8 week manufacturing and delivery timeframe.
If your order contains both pre-order and in-stock items, your order may be shipped together once the pre-order items are ready. If you would like your in-stock items shipped separately, please contact us after placing your order. Additional shipping charges may apply.
RETURNS
We want you to love your Tall Vault pieces. If something isn't quite right, we accept returns within 30 days of the purchase date.
To be eligible for a return, your item must:
- Be returned within 30 days of purchase
- Be unworn and unwashed
- Have all original tags attached
- Be in its original condition
- Show no signs of wear, damage, stains, odors, or alterations
Items that do not meet these requirements may not be eligible for a refund.
How to Start a Return
To request a return, please contact us within 30 days of your purchase with your order number and reason for the return.
Once your return is approved, you will receive instructions on where to send your item.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Once your return is received and inspected, we will process your refund to the original method of payment. Please allow several business days for your financial institution to process the refund.
Original shipping fees are non-refundable.
PRE-ORDER RETURNS
Pre-order items are eligible for returns under the same 30-day return window, beginning from the date your order is delivered.
All returned pre-order items must meet the same return requirements listed above, including being unworn, unwashed, and having all original tags attached.
Because pre-order items are produced based on customer demand, pre-order cancellations may not be available once the pre-order sale has ended and production has begun.
EXCHANGES
We understand that finding the perfect fit can be especially important when shopping for tall clothing.
At this time, exchanges are subject to availability. If the requested size is unavailable, a refund may be issued instead.
Because many Tall Vault pieces are produced in limited quantities, we cannot guarantee that your preferred replacement size will be available.
Customers are responsible for return shipping costs associated with exchanges unless the original item was defective or incorrect.
FINAL SALE ITEMS
Items marked FINAL SALE at the time of purchase cannot be returned or exchanged.
Discounted items are eligible for return unless specifically marked FINAL SALE.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item and the issue so that we can assist you.
If the issue is determined to be a Tall Vault error or manufacturing defect, we will work with you to provide a replacement or appropriate resolution.
LOST OR STOLEN PACKAGES
Once an order has been marked as delivered by the shipping carrier, The Tall Vault is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly to file a claim.
QUESTIONS?
If you have questions regarding your order, shipping, returns, or exchanges, please contact The Tall Vault through our website or email us your concerns info@thetallvault.com.
Thank you for supporting The Tall Vault and our mission to give tall women clothing made with them in mind. ♡